CK9 Privacy Policy — Your information is safe with us

CK9 (ck9.bar) takes your privacy seriously. This Privacy Policy explains in detail how we collect your personal information, why we collect it, and how that information is stored, used, and kept secure.

By using the CK9 website or app, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

This policy applies to all CK9 services, platforms, mobile apps, and websites. We want you to use our platform with complete confidence, knowing that your personal information is always in safe hands.

CK9 collects various types of information from you. This information is used to improve our service quality and keep your account secure.

CK9 uses the information it collects solely for specific and legitimate purposes. We never use your personal information for unrelated activities.

• Account Management & Verification: Information provided at registration is used to verify your identity and keep your account secure.
• Transaction Processing: Financial information required for deposits and withdrawals is securely shared with the relevant payment providers.
• Customer Service: Your email address and mobile number are used to contact you regarding any issues or complaints.
• Fraud Prevention: Technical data is analyzed to detect unusual activity.
• Service Improvement: Gaming activity data is analyzed to improve and enhance the platform experience.
• Legal Obligations: Information may be disclosed upon request from a regulatory body or legal authority.
• Promotional Communications: With your consent, we may send you offers and promotions. You can opt out at any time.

CK9 does not sell your personal information to third parties. However, your information may be shared in certain specific circumstances:

• Payment Provider: Financial information is shared as necessary to process transactions with bKash, Nagad, Rocket, or your bank.
• Game Providers: Limited information required to operate games may be shared with licensed game providers.
• Identity Verification Service: Relevant information is shared with verification agencies as part of the KYC process.
• Legal Authorities: In situations where we are required to provide information under a court order or government directive.

The CK9 website uses cookies and similar tracking technologies to enhance your browsing experience and keep the platform secure.

• Essential Cookies: These are essential for maintaining login sessions and platform security. Without these cookies, the platform will not function properly.
• Functional Cookies: Used to remember your language preference, theme settings, and similar choices.
• Analytical Cookies: To understand how the platform is being used, so we can improve our services.
• Security Cookies: Used to detect and prevent unauthorized access to your account.

You can manage cookies through your browser settings, though disabling certain essential cookies may limit platform functionality.

CK9 uses industry-leading technology to protect your personal and financial information. Our security framework operates across multiple layers:

• SSL/TLS Encryption: All data transmissions on the website and app are secured with 256-bit SSL encryption.
• Encrypted Database: All sensitive data stored on our servers is kept in encrypted format.
• Two-Factor Authentication (2FA): Accounts are protected by two-factor login verification to block unauthorized access.
• Regular Security Audits: Regular security audits are conducted by independent third parties.
• Access Controls: CK9 staff can only access information that is necessary for their specific role.
• Real-Time Monitoring: A 24/7 security team monitors for suspicious activity.

CK9 does not retain your information longer than necessary. Retention periods vary depending on the type of data:

• Account Information: For a defined period during and after account closure, as required by law.
• Transaction Records: Financial transaction records are retained for a minimum of 5 years to meet AML and legal requirements.
• Gaming History: Gaming logs are retained for up to 2 years to support responsible gaming and dispute resolution.
• Support Contact: Customer service conversations may be retained for up to 1 year.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies expire and are deleted automatically after a set period.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

CK9 believes you should have full control over your own data. Your rights are outlined below:

CK9 is intended exclusively for individuals aged 18 and above. We do not knowingly collect information from minors, and they are not permitted to open an account.

• Age is verified at registration, and ID documents may be requested in cases of suspected misrepresentation.
• If a user is identified as a minor, their account will be closed immediately.
• If you believe a minor is using our platform, please notify our support team.

CK9 reserves the right to update or amend this Privacy Policy when necessary. For significant changes, you will be notified via your registered email or through a notification on the platform.

Continued use of CK9 after any changes to this policy will be considered acceptance of the updated Privacy Policy. Please check the "Last Updated" date at the top of the page regularly.